Terms of Service

Last updated: 15 May 2026

These terms govern your use of Epulse Events ("Epulse", "we", "us"), an event ticketing and management platform operated in Nigeria. By creating an account, publishing an event, or buying a ticket you agree to these terms.

1. Accounts

You are responsible for the accuracy of the information you provide and for activity under your account. Tickets bought as a guest are tied to the email you supply; creating an account with that email later claims those tickets permanently.

2. Organisers

• You must have the right to host the event you publish and must run it as advertised.
• For paid events, Epulse charges a platform fee of 3% per order, deducted from the organiser's share — buyers pay exactly the listed ticket price.
• For all events, you pay a publishing fee of ₦100 per person of capacity (minimum ₦20,000) before the event goes live. If you later increase the capacity or ticket stock, you pay the additional fee for the increase before the larger event can be relisted.
• Ticket revenue, net of fees, is credited to your organiser wallet and paid out to your verified Nigerian bank account on request.
• Settlement may be held for 24–72 hours after an event starts as a fraud-prevention measure.
• If you cancel an event, all paid orders are refunded automatically and the corresponding earnings are reversed from your wallet.

3. Attendees

• A ticket is a licence to attend the event named on it, subject to the organiser's rules.
• Tickets are delivered by email with a QR code used for entry. Keep your code private.
• Refunds are governed by the organiser's policy and by Section 4 below.

4. Refunds

If an event is cancelled, every paid order is refunded in full to the original payment method, typically within 5–10 business days. Epulse's platform fee on a refunded order is returned to the buyer as part of the refund.

For individual orders, organisers can issue a refund themselves up to 7 days after the event ends. After that window, the organiser can submit a refund request for Epulse to review and process. Refunds void the associated tickets and reverse the organiser's earnings for that order.

5. Payments

Payments are processed by Flutterwave. Epulse does not store card details. You agree to Flutterwave's terms when paying. Reserved tickets that are not paid for within 30 minutes are released back to the available pool.

6. Acceptable use

You may not use Epulse to sell tickets to illegal events, to defraud buyers, or to upload unlawful content. We may suspend accounts and withhold settlements where fraud or abuse is suspected.

7. Liability

Epulse is a platform connecting organisers and attendees. The organiser — not Epulse — is responsible for delivering the event. To the extent permitted by Nigerian law, Epulse's liability for any claim is limited to the fees it earned on the relevant transaction.

8. Changes

We may update these terms; material changes will be notified by email or in-app. Continued use after a change means you accept the updated terms.

9. Contact

Questions about these terms: support@epulse.ng. See also our Privacy Policy.